STEP 1: Reboot your server by logging into your panel. Under the "System" tab click the "Restart Server" button.
STEP 2: Make sure the username you signed up with matches the one on your device.
STEP 3: Double check that your IP and PORT numbers are identical to the ones you enter on your device.
STEP 4: Watch these two videos for valuable information about how you can connect to your server:
http://www.youtube.com/watch?v=FAVllMgmXSo
http://www.youtube.com/watch?v=zmjM-1RUpBo
If you still have questions about joining your server you can contact our customer care representative by submitting a ticket at http://potpotsie.freshdesk.com/