STEP 1:  Reboot your server by logging into your panel.  Under the "System" tab click the "Restart Server" button.

STEP 2:  Make sure the username you signed up with matches the one on your device.

STEP 3:  Double check that your IP and PORT numbers are identical to the ones you enter on your device.

STEP 4:  Watch these two videos for valuable information about how you can connect to your server:

If you still have questions about joining your server you can contact our customer care representative by submitting a ticket at