STEP ONE: sign into your panel by logging onto and go to the "System" tab. 

STEP TWO: click the "Restart" button/icon to reboot your server.

STEP THREE: check that the ip and port number on your panel match the one on your device perfectly.

STEP FOUR: check that your internet connection is working properly.


If you still aren't able to connect within a few minutes after rebooting, please submit a ticket to  We have customer service representatives that are anxious to assist you!